Shani Higgins is an experienced consultant, advisor, CEO, and board member with deep expertise in customer care, partner and customer success, knowledge management, AI, Adtech, influencer marketing, search, browsers, payments, online education, publishing, and real estate investing. She has helped executives identify hyper-growth opportunities and overcome obstacles to achieve clarity, focus, and ownership, resulting in exponential revenue growth. Throughout her career, Shani has held executive positions at private and public companies in DTC, SMB, and Enterprise, driving companies to profitability and beyond by making tough decisions that align cross-functional teams in prioritizing critical milestones. She believes that loyal employees are just as important as loyal customers and directs teams with compassion, transparency, unity, empowerment, and accountability. Shani is a thoughtful and passionate partner to the leaders with whom she works, acting as their sounding board, critical thinker/challenger, motivator, and creative muse. As a successful technology market pioneer, Shani has navigated first-mover product development by identifying, vetting, launching, and iterating robust solutions that address present and future customer needs. In her most recent role as SVP Global Partnerships at Liveperson, she was responsible for $20+ million in partner revenue and reorganized the partner team to create a scalable process for partner onboarding, success, support, and growth. Shani also worked with cross-functional leadership to identify new opportunities for enterprise platform growth leveraging customer experience optimization with 3rd party data platforms such as Adobe and Salesforce. Her experience also includes CEO positions at Technorati and VP positions at Mozilla, Tacit Software, ZDNet/SmartPlanet, and Infoseek. She has transformed companies into leading supply-side advertising technology companies, developed industry-first agnostic header bidder management tools for publishers, and defined the go-to-market strategy for online consumer education platforms. Overall, Shani Higgins is a gifted problem solver, an operations maven, and a P&L whiz who has helped companies achieve exponential growth and profitability through a customer-first approach.

open to

Fractional C-Level roles (COO, CEO, SVP Partnerships, Strategy and Innovations), consulting, Advisory roles, non executive Board Members and CEO/Founder coaching

SPEAKING TOPICS

• Work-Life Balance

• D&I allyship and sponsorship

• Leadership and Diversity