Mary Ellen Carroll

Executive Director, Department of Emergency Management, City and County of San Francisco

Mary Ellen Carroll was appointed Executive Director of the Department of Emergency Management (DEM) in August 2018 by Mayor London N. Breed.  Carroll oversees a department of 241 employees who are responsible for leading San Francisco in planning preparedness, communications, response and recovery for daily emergencies, large scale City wide events and major disasters.

Carroll brings almost 25 years of experience in local public service to the Department of Emergency Management. She has served for the past seven years as the Director of Emergency Planning and Security for the San Francisco Public Utilities Commission, where she supervised all security and emergency management operations. She managed the response to the 2013 Rim Fire that resulted in almost $50 million in damage to City assets, and has led numerous incident command activations throughout her tenure.

Carroll has deployed in a mutual assistance role to regional disasters including several wildfires. She managed the City’s pilot policy on drone usage and she is an active member of the California Water/Wastewater Response Network.

She joined the City’s Department of Public Health in 2005, where she led planning and coordination efforts for San Francisco’s health systems. Carroll spent several years working in the Controller's Office developing business continuity plans for key City services. She also developed city-wide plans for state and federal cost recovery activities to ensure rapid recovery from disasters and reimbursement for disaster damages. 

Carroll holds a B.A. in International Studies from George Washington University and an Master of Arts in Urban Studies from Virginia Tech.